Getting no feedback and a lot of story's

I booked my ford in at ford to get a quote to get it running again , a week later i get told its the High pressure pump and its going to cost said amount to fix your car. in the same call i ask will the car run after it and is it the only problem and they said yes, today calling them talked to a person called Luzaan or Lezaan asked her when my car will be ready, she said \Today"i asked is the car starting and working she then asked someone and responded with \""yes it is working\"""