Bad service by DP

Service of vehicle usually efficient! This morning we had to que outside until 06:45 for them to open the gates. Then he said they have lost the keys of the middle gate but actually when the manager showed up at 06:45 he had the keys with him!! It is a bad attitude and service and it was never like that since 2014 with Jenette Pretorius as manager the case! Jenette opened up every time from 06:00 when clients arrived- as she knew some of the clients took the Gautrain! DP also confronted me infront of another customer - saying he remembered my surname and he will go and print my bad reviews surveys! I am totally disgusted with this DP!!!