1 reviews | Active since Nov 2023
Unsatisfied customer
I am utterly dissapointed in ford ballito. They had booked my car in for a slight pink and the coolant pipe was just starting to leak. They removed the engine of the car just to find out that there was a problem with the cylinder head gasket. They then gave me a quote to put in a new engine of which was declined by us we only agreed to remove and replace the cylinder head gasket. After they had done the repairs on the car and said they are not responsible because we didn't want to change the engine on the car and they took the car for a test drive and advised us that our car runs fine but there was a problem with the battery of which we bought a new battery. Driving the car back home we discovered that the car has a terrible rattle, the car cuts off when stopping at a stop street, the modes on the car no longer work. When the car was taken back they requested a meeting to discuss why the car isn't working but I'm pretty sure they going go put the Blame on us because we didn't change the engine. The car is left at the dealership of which we requested them to bring back the car back to the way we brought it in but they say they are not doing anything on the car until we have a meeting with them. We went down this road before with numerous meetings. I was even called a **** when I ordered parts for the car saying I didn't come in with the car and ordered parts. Ford ballito repair and service department are very dissapointing. I called the dealer principal months ago to try and help me resolve the situation and till this day I didn't get a call back from him to reassure me instead he had also blamed me for the car not running smoothly. I will never want to purchase another car from Ford. I will never recommend people to purchase vehicles from Ford. I entrusted them with this vehicle from driving the car to pongola and back and not being able to drive it all after it came out of the Ford workshop is really unfair and dissapointing.
