Horrible service & destruction to property

I wish to bring to light a major concern going almost a month where as I own a brand new vehicle for 2 months.

I booked my 2024 ranger into Ford Ballito in Feb. It was taken away for pictures due to the paint defect confirmed. There was also a smash and Grab defect and the drivers door was not closing properly.

After taking it for some days, I was told it would be booked in a few days later to correct the defects with their service provider. Thereafter I received calls and mails that I need to take the pictures myself due to them not having good pics. My question is, why was my vehicle taken away for days and pictures not taken when I was told it was going for a paint assessment. On returning My vehicle i noticed a very high consumption from 8.7 to 11.5. I was told the reasons is that the vehicles have a common turbo and pipe issue and mine underwent testing for this matter..I did not know about this and this is not what I took the vehicle there for.. I let the issue slide as I was convincingly told it was for my benefit. On taking my vehicle some days later to date mind you, it was ready for collection on March 01st. On inspection at the dealer I noticed windows scratched Still defected paintwork on tailgate where deep scratches were on my plastic covers. Scratches on left taillight closely where the work was done.in addition was patches of either paint or polish dropped throughout the bin and given back to me in that manner.. Scratches on drivers door rubbers and door itself..and a paint chip in that vicinity. In addition a fresh deep scratch on rear of vehicle near roll bar..at this point the service manager was on-site and acknowledged it is a fresh scratch as he could see it and I never had the vehicle in my possession.

Fast forward to 12th March , today. I get a call from the panel shop to view the vehicle. The pictures above are what I saw and was told I am at a detriment to paint the vehicle due to immense work and matching , also I must consider it is a new vehicle..this Is after liability was accepted in writing. I see the panel shop sanding down this brand new vehicle which has offset me totally.

At 10 30 today I spoke to the dealer principle whi immediately started with "It can't be our fault". I was told I will have feedback within an hour and its the PM and Ford Ballito has not given me feedback and I am getting my calls cut.

I am absolutely shocked at the level of integrity and honesty, and the stories that change to push accountability..I have had this brand new vehicle in FORDS hands more than mine and we in mid March..

Please can I have urgent solutions as now I am unhappy to take a vehicle that's been sanded down, painted,scratched, worked on and driven hard .

All of the above has pictures, witnesses and recordings of the team acknowledging damages.