Worse Customer Service

I am writing this review as a highly frustrated customer. I have been servicing my vehicle at CMH East Rand, and unfortunately, this has been the worst customer service experience I have encountered to date.

I dropped off my car at the CMH workshop on 11 July due to suspected compression issues. I received only one call informing me that the engine would need to be replaced. However, I was never provided with an official mechanic's report. Instead, I was advised to remain patient while the dealership compiled the report and submitted it to my warranty insurer, MFC, to initiate the claims process.

It has now been over four weeks, and I have yet to receive any meaningful update. I have had to initiate contact myself each week, rather than receiving courtesy calls or proactive communication from the dealership. This lack of transparency and customer engagement is extremely disappointing.