********* and poor service

I purchased a 2015 Renault Duster from CMH Boksburg in Feb 2021,sales person was Janine. The service received from the dealer was adequate but not sufficient. Janine brought the vehicle to me for a test drive which I was fine with and provided some details with regards to the vehicle. There was damage to the left hand headlight from a minor bumper bash, which she disclosed and the hooter not working which she said they would replace. The hooter was temporarily fixed. I negotiated the price with the understanding of disclosed information.

The dealer did not disclose that the vehicle had been involved in a major accident which I found out when I took the vehicle for a full inspection and and valuation. The hooter had stopped working two weeks after the purchase. The headlights on the vehicle were also not working.

I phoned Janine to get more information and understanding as to the issues with the vehicle of which she said that she was driving and would phone me back which she has not.

The CRM, or so I believe, gave me a call to find out if I was happy with the vehicle and to obviously get a good rating for the dealership. I made it clear to the gentleman that I was not happy, he offered to get Janine to phone me back when she was back from leave. I expressedly told the gentleman that I would prefer to speak to someone more senior in order to have my concerns or issues addressed. To date no one has phoned me.

With CMH being a reputable brand, it is shocking to me the level and quality of service.

I would like to have someone from CMH to give me call and resolve this issue