Dismal and unproffesional service from start to finish.

My husband and I recently purchased a vehicle from CMH east rand in middle dec of 2019. To kick off the sales process, i visited the used vehicle stand at cmh and was assisted by the sales lady. She send my husband a number of options but only 1 stood out. we decided on the isuzu double cab that was on offer to us. We asked her to proceed with the paper work the very next day and the FNI even advised that the contract was going to be drafted and would be ready to sign the next day. The next day came and as the hours passed, we realised that no one was getting back to us regarding our vehicle purhcase. After contacting the branch and the sales lady, we were informed that the vehicle we had approval on etc had been sold to a previous applicant after he got all his finances sorted out which ment it was first come first serve on his side. Lucky for him not so lucky for us. Now we sit with an approval and no vehicle? After much calling back and forth, a vehicle was made avaiable for us. ( It must be noted though, not the one we originally wanted). Our next experience was with the fni. We advised her in the office that our debit order date for the vehicle must be moved from the 21st of every month to the 25th, she agreed and told us a new contract would be drafted and send back to us to sign and appove wich we did within the days that followed thinking all would be in order with the new debit order date. No more questions asked. On the day that we took our old trailblazer in, we again made sure with both the sales lady and the fni that the old car would be settled with the bank timeously and both agreed and assured us this would be the case. Again, no more questions asked. At the end of the month, Dec 2019, my husbands account was debited with the old traiblazers amount. ( The vehicle had not been settled with the bank on time) I contacted the sales lady who asked me to please send an email stating this and with our banking details so that a refund could be issued. I did this and we waited for 2 days with little feedback. after contacting sales again, she advised me that the accounts lady cannot find the correct account number in order to pay us our refund back. The same account number stipulated on all paperwork with cmh and re send on an email from us and where my husbands salary gets paid into every month could not be confirmed? I was asked to send an alternative account number which i did and the next day the refund was paid back into the account that could not be confirmed in the first place. The next obstacle was the 15000km service. I called, booked the vehicle in and all was settled. The service advisor working on the vehicle called my husband at 13:30 app and told him the car was ready for collection. My husband arrived at 16:00 and waited for about 20 mins with no direction given from anyone as to where the vehicle currently was. Eventually, after waiting, he was called to take the vehicle. To our disgust, it had not been cleaned. ( std procedure after the car has been serviced) The service advisor joked that if we are ever in the area we welcome to bring it in for a free wash. Bearing in mind that they claim they had no time to wash it as it was finished only when my husband collected it at around 16:00 but they originally called him at 2 to collect? I then opended the cubby and checked the service book, suprise, suprise, it had not be signed off either. ( Makes you ownder if they capable of servicing a vehicle in the first place if they cant even get the book stamped) Well to top it all off, my husbands account was debited by the bank on the 21st of the month and not the 15th like requested and after calling cmh to get it resolved I was simply refered to the regional bank manager and told to deal directly with him. ( Even though I am not the FNI at CMH) In conclusion, I believe that from start to finish, we as loyal paying customers were pushed from pillar to post and received little to no joy in the whole process dealing with CMH east rand boksburg on a whole.