Horrific and totally disgusted

<p>I must state that the bad treatement I had received from senior personel was shocking, horrifc and disgusted. I had purchased a Nissan Qashqai from Nissan Gateway last year June and moved to CMH for convinience as it was closer to work and the company I am employed at has a fleet of Nissan vehicles.</p> <p>I had a continuous problem with the drivers seat which made a very irretating noise. I complained last year and they said it was bolts loose. I went back in December of last year and they claimed that the seat rail is damamged and they will replace it. This only happened in January of this year. Then upon fetching my car there were deep and hevy scratches on the panels around the area they worked of the vehicle. I imeddiately phoned the branch manager Richard of the branch and complained. Richard told me to come back to the workshop which I did.</p> <p>He called the person Roy who had worked on my car and then asked him about the scratches. which obviously he claimed it was there. The manager, Richard says Roy I believe you nd I dont want to say Mr. Khan is lying we will sort i out. I was not happy about how tactfully Richard chose his words and immediately asked to speak to the DP named Stuart. Stuart came to have a look at the problem and whilst explaining how Richard had remarked that he believed Roy, Richard came towards me in away as to intermerdate me. Stuart told him at that point to walk away which he did and Stuart did not even feel that was anything wrong. Stuart said to me any problems you have in the future come staright to me. So I continued to deal with CMH DUrban.</p> <p>The same problem with the seat arised earlier this month and to the car in for accesment and Richard had said to bring in the car on the 14th June 2017 last week Wednesday and I did and handed the car to Ashley who will verufy that there was no scratches and damages on my vehicle by the drivers side of the car. The car was there the whole day and when I picked up the car in the afternoon they told me that the car was not sorted as they tested the seat and found the problem and they are replacing the rail of the seat and I asked again. so it goes on when I get to the office I find there is scratches and damages on my vehicle. I phoned Richard who gives me his attitude which I have on record and I told him to speak to Ashley. A few minutes Ashely calls me and tells me that he spoke to Richard and that they will replace the panel. they phoned me on Monday this week and said that the part had arrived and that I must bring the car on Tuesday. I dropped the car off with Ashley and pointed out the enitier panel of the drivers side that there was damages from last week Wednesday. Then I get a call at 11h45 to come fetch my car cos the Auto Trimmer is sick and did not come in. I got upset and took off with Ashley and then her refered me to Richard and Richard and I got into an argumanet and reson coz Ricchard says the guy was at work got sick and had to leave and Ashley said he didnot come in. I phoned Nissan SA asking or requesting that the seat be replaced and they could not do so and I had to go and fetch my car and take it back today and upon fectching my car there is damages on the bodywork of the vehcile. Richard with his disgusting attitude speaks to me as if I am stupid. He comes with a tube of polish andstarts applying the polish as if the dents and scratches are going to disappear. I asked to speak to Stuart and his attitude was just as worst and he claims he personally supervised my repair. If show sI want proof of this and as I am trying to show him that there will be now way I will scratch the car at that place as I would never put my feet there and it is no where near the foot entrance of the car. He carried on cuuting me off and I had no energy to go on arguing with someone who does not want accept reponsibilty of their wrong. I told Stuart ok dont worry I will not come back here and he say no problem goodby and wavesd his hand to the exit of the workshop indicating to me to leave.</p> <p>I am a service provider and I never treated my clients in that manner and never denied when it was my fault. I say to this Richard and Stuart are filthy liers and would never want to deal with arrogant mannnered people again. I know of other persons who had expirienced that same treatment from Richard as well. Now I have come to a point I will boycott Nissan CMH Durban and will never avise any person to go in there for a service or even to purchase . </p> <p> </p> <p>Stuart and Richard have shown me nothing but disgust today. I will never ever agin place my foot in that branch and would always remind others of what I have just went through with these two.</p> <p> </p> <p>HORRIFYING is placing it mildly. </p>