BAD SERVICE CMC LIFESTYLE

I purchased a Landrover from 4DAUTOS in Goodwood. I took the car for a test drive i think on the 15th december 2017. Nizaam from 4DAUTOS was with me in the vehicle after I spoke to Azeem the manager and agreed on the price of R125000 PLUS rooadworthy,which was a R5000 discount from the asking price. I drove the vehicle down Hugo Road and was told after driving 3 km or so to rather go back to the dealership as there was too little petrol in the car. He told me to drive it hard as the vehicle is in good shape and that you have to drive a Landrover like that. At the office I asked him if the vehicle is 100% mechanically as I am spending alot of money and He assured me that it will not give me any problems. He also said the papers of the car is in order and that the side mirror would be fixed. I brought a bank gaurenteed check the following day.He then said I have to come back for roadworthy the Monday,which I did. Upon Arrival I was told the mirror is not fixed and i have to come back the following day,which i also did.

But it seems the paperwork was not in order and I had to drive about four times from Strandfontein to Goodwood as they promised to call but never did,promised to drop the papers but never did. Also on the day I received the papers I was told to come back for roadworthy as there was no one else to take it for roadworthy. I came back the next day and complained about the third/fourth gear shudder and delay in changing to which Nizaam said that it is a Landrover and the gears wont be smooth.

I also complained that the vehicle did not want to start the next morning and upon inspection Nizaam said the remote needs to be fixed which I did at R1500 AT masterkeys and new tyres fitted.

He also asked me to take the vehicle for roadworthy at a centre in Goodwood as he cannot do it and leave the dealership. He said they have an account there and I should be able to be helped immediately as he already called the centre. The vehicle then went for the test as I waited at the centre.Upon completed inspection I was handed the keys. So the 18th I drove away only to be back as the traction light came on and the navigation panel did not work.He said i will have to take it to Landrover. The Saturday 20/12/2017 i saw an error message on the instrumentation panel:Transmission fault-limited gears available.After switching off the vehicle the fault disappeared.Nizaam told me it is probably just a sensor and that They will send it to the mechanic but not pay for the repairs. The mechanic was not available and left with the vehicle as they had promised to call me back but NEVER did. I took my family out for the Holiday on 24/12/2017 and the vehicle did the same with only3 gears working.Even after I told Nizaam after the first complaint that the gears are not smooth and staggers from 2nd to 3rd he insisted that it was a sensor fault.in the meantime the gearbox got progressively worse and staggers in 3rd and 4th and can hardly climb an incline. I called Nizaam and said I want to cancel and have my money refunded. I took the vehicle back about three times,the first 26/12/2017 to which Nizaam rep**** after making a call:Yes we can do the cancellation but you have to come back when Azees my manager is here,we will call you to come this afternoon to do the cancellation-This never happened,no call-nothing. After so many attempts to cancel,excuses such as: My boss is at A funeral he is in Joburg, he is on pilgrimage, every time something different. I had to cancel my holiday to Plettenberg Bay,took the car to landrover myself for diagnostics. Included their report and video footage. According to the Landrover experts the vehicle probably was in that condition when I bought it as the oil was burned in the gearbox and the old oil on the under carriage should not have passed roadworthy. According to them this seems to have been a problem some time already and that I could not have caused the damage. I have been to the dealership and they cant help me because the "big boss" is on pilgrimage and I have to come back the15th-they will once again call me. My question to them was: how could the car pass roadworthy with an old oil leak,only one rear light working(which i fixed afterwards),one tyre was flaking off with hardly any tread on and a mirror that ws supposed to be fixed properly only to find out it has been glued and came loose after one day. I told them on advice from Landrover Constantia that I have recourse for 60-90 days and want to be fully refunded. So come Monday its me again coming back for the I think 10th time with a vehicle that was problematic from the start. update: They agreed to repair the vehicle and has been with them since 15 January 2018. they never seem to call to advise,no paperwork filed for the repair work. Today was the first time since my purchase when some one actually called me to say the repair is in process. Since then i was asked to pay extra money for the repair t0 the vehicle,which i refused and asked for my money back. so from 7 feb 2018 i have had excuses as to why they cannot pay my money back immediately: they not a cash n carry;they sold too little cars,they are waiting for money to clear;i will get my money when they sell a car;etc And the owner Waseem have promised me ten times that the money is paid,it went off my account,but everytime nothing is paid and he promises to load\doc\schedule a payment. so after about 2 weeks they paid me 50% and on the8th of March 2018 the balance. i stood like a fool waiting for confirmation of payment,calling for confirmation,driving up and down after them.

I would not reccommend 4d autos or cmc lifestyle if my life depended on it,please be vigilant and do your research.I only saw afterwards all the complaints on this platform regarding their pathetic service