UNPROFESSIONAL & BROKEN THINGS

DO NOT USE THIS PLACE - VERY unprofessional staff - Many things wrong with car

I'll try to keep this short. Keep in mind that the following was wrong with the car with pickup that WAS NOT wrong before taking the car there: - Broken radio (that was brand new) - Broken clutch cable - Broken top gasket - No KIA batch - Oil stains in and outside car - Scratches on bonnet (They claim it was there. It was NOT.) - Disgusting sweat smell

1. I went to pick up my car, where I met with HARDUS who had a very ****y attitude and treated me VERY disrespectful. He did not use terms such as "miss", but rather just "jy" & "jou". He had zero professionalism; I do not understand why someone will hire someone like him, being the one who works with customers.

2. I drove away, very unhappy, and had to return because my radio was broken. I went to talk to Hardus again and he was very rude to me, saying "what do you want me to tell you", after I said that the above mentioned things were not broken before. When I walked into the reception, the one receptionist, SAMANTHA, had a **** smile, walked to Hardus, said something to him (it is very clear they talked bad about us while being away), and then both of them were trying to hold their laugh. UTTERLY UNPROFESSIONAL & ****.

3. I stepped outside, eventually trying to talk to the mechanics about what is broken, hoping that they would understand and be nicer that Hardus, AND THEY COMPLETELY IGNORED ME! I then said, "Hello?" And one rep**** with, "Ya I hear you", and looked away, not answering me. Everyone just simply pulled up their shoulders, saying that it is not their fault and it came that way. This is definitely not true.

4. After that, I tried to speak to the manager of the mechanical department, ANDRE, who claimed that we were lying about a statement that we made. Which was that when we called earlier, THEY TOLD US THAT WE MUST CALL BACK LATER BECAUSE THEY ARE BUSY DRINKING COFFEE AND TEA.

Helloooooo??? Can this place be more unprofessional? Now we sit with a broken radio, broken clutch, broken top gasket, oil stains, scratches, no batch and a gross smelling car. After paying a ton of money, we are very unhappy. Please do not use this company; you do not want to pay so much money, dealing with such people and feel like crying driving home.