Service, that lacks integrity
<p>I am insured with Oakhurst, who has sent me to CMC, for my latest claim. I pre-arranged book in for 15 March 2017. On 18 March 2017. Bradley spoke to me on the phone, and said I can collect my car to use whilst they wait for parts which will take 7 - 14 days. In the first 2 weeks, thereafter, Bradley did provide feedback, but ther after (past the 14 days promised) his feed back got shoddy, and I had to keep phoning him.</p> <p>On one such occasion, he read from the order directly and slipped up by saying that the parts had been ordered on 8 April 2017... I immediatry asked WHY WERE THE PARTS ONLY ORDERED THREE WEEKS AFTER I GOT THE CAR BACK, to which he could give no answer, Especially as he had told me when I collected the car on 18 March, that the parts had already been ordered... THERIN, LIES THE DISHONESTY AND LACK OF INTEGRITY!<br /><br />Most recently, I took a drive down to CMC on Tuesday 25 April 2017, I was off ill, and had driven to the doctor, so took a swing by, not feeling well at all, and Bradley said he would phone me before the end of the day, which he did, but giving the same old sob story, and promising me to phone me first thing Wednesday morning (26 April 2017). It is now Friday 28 April 2017, and I am waiting for that call, still, and cannot get through on the phone.<br /><br />WHY HAS IT TAKEN 7 WEEKS FOR PARTS TO COME... AND THEY STILL HAVE NOT COME... WHO KNOWS, HOW MANY WEEKS MORE IT WILL TAKE. This is totally unacceptable service, and lack integrity, as nobody, can give me a direct answer, as to why the parts are not forthcoming, and bradley mislead me about the parts being ordered already when I collected the car.</p>
Business owner, has phoned me directly, and is attending to this matter as a matter of urgency, promising feedback today Tuesday 02 May 2017. Still awaiting feedback at 12H18
Business owner, has phoned me directly, and is attending to this matter as a matter of urgency, promising feedback today Tuesday 02 May 2017. Still awaiting feedback at 12H18
Bradley just phoned (5 May 201714:00) and said the parts have arrive I can bring my car in next week. I am still going to leav ethe rating the same, as why now does it suddenly take one week to organize, after I first have to speak to ownber, and put on hello Peter?
I am also not happy, that the owner never phoned me back as promised. He got a lady to phone on Tuesday 02 May 2017, who told me that thier supplier only ships when paid, and they were paid a while back already, so they have no exuse for not sending thee parts by now, and that she is going to raise hell with them th enext day (Wednesday 3 May 2017).
Yet Bradley phones me the next day, and says all the information he has, is that they paid for the parts yesterday, so now we just wait.
Hence another contracdiction... was it paid a while back, or was it paid yesterday, can somebody please get their bull dust story to me straight???
Well the parts are in now, and my previous experience with CMC, is that they do good work, so I will wait until my car is returned, befor I do a final rating. I want to also see, if the owner, provides the loan car promised, too!
Bradley just phoned (5 May 201714:00) and said the parts have arrive I can bring my car in next week. I am still going to leav ethe rating the same, as why now does it suddenly take one week to organize, after I first have to speak to ownber, and put on hello Peter?
I am also not happy, that the owner never phoned me back as promised. He got a lady to phone on Tuesday 02 May 2017, who told me that thier supplier only ships when paid, and they were paid a while back already, so they have no exuse for not sending thee parts by now, and that she is going to raise hell with them th enext day (Wednesday 3 May 2017).
Yet Bradley phones me the next day, and says all the information he has, is that they paid for the parts yesterday, so now we just wait.
Hence another contracdiction... was it paid a while back, or was it paid yesterday, can somebody please get their bull dust story to me straight???
Well the parts are in now, and my previous experience with CMC, is that they do good work, so I will wait until my car is returned, befor I do a final rating. I want to also see, if the owner, provides the loan car promised, too!