Choose CMC if you want your car repaired after 40 days, handed back to you a dirty mess, and with little to no communication throughout

Thank you, CMC Auto Panel, for:

- Finishing my car on July 20th, almost a month and a half after it first entered your workshop. - For letting my car sit in your workshop, untouched, for a week while I rented a car needlessly. This despite me paying my excess immediately to ensure that parts arrived before my car did. - For giving it back to me with the entire interior covered in a film of dust, and half of it (including the seats), splattered with some kind of liquid / paint which I can't get off - For an almost total lack of proactive communication throughout - For blaming Oakhurst Insurance Company Limited for the delays (they were also to blame - but this means little to a frustrated client who has no insight into how parts arrive at your workshop) - For promising to arrange a courtesy car twice, but never finding one, and never updating me about it - For sending me only one update on the progress of my car which I didn't have to beg for. Unfortunately, this update was sent via SMS, at a time when my car WAS WITH ME AT WORK. - For acknowledging not one of these shortcomings upon collection, as if my experience was an everyday one

If McDonald's serves you a burger, but after 1 hour, with old lettuce, and on a dirty tray, I guess they've still served you a burger. But who wants that burger? My car is technically repaired, yes, but after a disgusting experience that I will be reminded of each time I get into it and see the splatters of whatever around my interior.

CMC, your service and impossible-to-understand relationship with Oakhurst is a disaster and I can only wish your current and future clients the best of luck.

This is not actually about car parts, layers of dirt, or wasted time. It's about people doing a job and essentially not caring about the customer. Meanwhile, the rest of us would be called into disciplinary hearings for providing the same level of non-service at our jobs.

I now have to drive around in a car with a messy interior, as well as lost rental car costs, that are a direct result of your business. For you, life will go on and the 1-star review I've left probably won't affect you too much.

I can only hope that you can put yourselves in the shoes of a client like me and work towards being better.