CMTrading is not a **** but they are croooks

Item: CM Trading
Rating: 1
Author: Dumisani N

I actually stopped working with CMTrading because they stopped out my trades .I would open a trade and set a stop loss and a take profit and leave for work but I noticed that the trades would close without hitting either my stop or stop loss.It happened a few times and I had always thought it was my fault.But then I decided to open one trade and sat in front of my computer to confirm my mistake.The trade lasted for approximately one minute and closed out.When I asked about it they told me that my trades had closed out because I was selling so they bought them at the best price.I felt that this was flawed and decided to withdral.After that they started intimidating me with high fees and that they had given me a bonus fortunately I was not scared of that and they deposited R2141.00 out of R3400 that was in my account.

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CM Trading's replyOfficial

19 Sept 2022, 16:14

Dear Dumisani,

We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.

Kindly note that we couldn’t find anything suspicious after checking your account, but we see that you had 3 trades that closed with the stop loss you added with a minor slippage.

The first one was during the night when the liquidity is thin, and prices are changing by bigger gaps, so in this case, you got filled on the next best available price.

The second one on the 13th of July with 9 points slippage was during a day with major economic data throughout the day with high volatility with GDP announcement from the UK, members of EU gave a speech, CPI announcement from the USA, and major economic events.

The third stop loss is one point, a minor slippage that can happen due to rapid pricing changes taking in mind that pricing changes every millisecond.

In all cases, the slippages are minor ( not even a pip) and are considered normal. There is nothing wrong here this can happen when trading with every major broker out there

Furthermore, stop loss and take profits are pending orders and pending orders are not guaranteed, as per our client’s agreement. If you wish to recheck the client’s agreement, feel free to do so, by following this link https://www.cmtrading.com/wp-content/uploads/2022/05/FSCA_Client-Service-Agreement-Official-Document.pdf

CM Trading's reply19 Sept 2022, 16:14

Official

The first one was during the night when the liquidity is thin, and prices are changing by bigger gaps, so in this case, you got filled on the next best available price.

The third stop loss is one point, a minor slippage that can happen due to rapid pricing changes taking in mind that pricing changes every millisecond.

In all cases, the slippages are minor ( not even a pip) and are considered normal. There is nothing wrong here this can happen when trading with every major broker out there