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Andrew D
1 reviews | Active since Jan 2020
29 Jan 2020, 18:27
CM Trading Support
Was introduced by an excellent team from Diversit-e Smart Trade College. Excellent and helpful people.
But the support from CM Trading is not effective. No signals to support trading is sent and CM Trading Market analysis is unreliable post figures which cannot be used as trading indicators.
Helpful (0)
Replies (3)0
Replies (3)
CM Trading's replyOfficial
30 Jan 2020, 16:14Dear Andrew,
First and foremost, we are very sorry to read that you were not satisfied with the services provided by CM Trading.
The trading signals and market analysis are made available on our website to all our clients and are supp**** to us by a third party provider (Flexi Analysis) which is one of the leading signal providers in the industry.
As our website states, Flexi Analysis is an external 3rd party providing signals for information purposes only. They do not constitute advice, and CM Trading and all their affiliate parties take no responsibility whatsoever for the accuracy of such information provided by an external source. Your results may vary due to circumstances that are outside of our control.
While utmost care has been taken to ensure that all information provided has been tested up to the time of writing, all websites, products and services mentioned are provided, as is, without warranty of any kind.
We feel that you had the opportunity to reach out to us with this issue and we are quite surprised by this very harsh review, also because our records show that you actually generated some profits while trading with us.
We do value every review as they help us grow as a company. We would have appreciated if you had contacted us directly with this matter. We remain at your disposal should you require further assistance.
CM Trading Support
First and foremost, we are very sorry to read that you were not satisfied with the services provided by CM Trading.
The trading signals and market analysis are made available on our website to all our clients and are supp**** to us by a third party provider (Flexi Analysis) which is one of the leading signal providers in the industry.
As our website states, Flexi Analysis is an external 3rd party providing signals for information purposes only. They do not constitute advice, and CM Trading and all their affiliate parties take no responsibility whatsoever for the accuracy of such information provided by an external source. Your results may vary due to circumstances that are outside of our control.
While utmost care has been taken to ensure that all information provided has been tested up to the time of writing, all websites, products and services mentioned are provided, as is, without warranty of any kind.
We feel that you had the opportunity to reach out to us with this issue and we are quite surprised by this very harsh review, also because our records show that you actually generated some profits while trading with us.
We do value every review as they help us grow as a company. We would have appreciated if you had contacted us directly with this matter. We remain at your disposal should you require further assistance.
CM Trading Support
Best regards,
CM Trading's reply30 Jan 2020, 16:14
Official
Dear Andrew,
First and foremost, we are very sorry to read that you were not satisfied with the services provided by CM Trading.
The trading signals and market analysis are made available on our website to all our clients and are supp**** to us by a third party provider (Flexi Analysis) which is one of the leading signal providers in the industry.
As our website states, Flexi Analysis is an external 3rd party providing signals for information purposes only. They do not constitute advice, and CM Trading and all their affiliate parties take no responsibility whatsoever for the accuracy of such information provided by an external source. Your results may vary due to circumstances that are outside of our control.
While utmost care has been taken to ensure that all information provided has been tested up to the time of writing, all websites, products and services mentioned are provided, as is, without warranty of any kind.
We feel that you had the opportunity to reach out to us with this issue and we are quite surprised by this very harsh review, also because our records show that you actually generated some profits while trading with us.
We do value every review as they help us grow as a company. We would have appreciated if you had contacted us directly with this matter. We remain at your disposal should you require further assistance.
CM Trading Support
First and foremost, we are very sorry to read that you were not satisfied with the services provided by CM Trading.
The trading signals and market analysis are made available on our website to all our clients and are supp**** to us by a third party provider (Flexi Analysis) which is one of the leading signal providers in the industry.
As our website states, Flexi Analysis is an external 3rd party providing signals for information purposes only. They do not constitute advice, and CM Trading and all their affiliate parties take no responsibility whatsoever for the accuracy of such information provided by an external source. Your results may vary due to circumstances that are outside of our control.
While utmost care has been taken to ensure that all information provided has been tested up to the time of writing, all websites, products and services mentioned are provided, as is, without warranty of any kind.
We feel that you had the opportunity to reach out to us with this issue and we are quite surprised by this very harsh review, also because our records show that you actually generated some profits while trading with us.
We do value every review as they help us grow as a company. We would have appreciated if you had contacted us directly with this matter. We remain at your disposal should you require further assistance.
CM Trading Support
Best regards,
AD
Andrew D's updateReviewer Update
30 Jan 2020, 18:12Dear Mr CM Trading Support (no name provided)
Please ensure that you have the correct information before assuming I had no contact with CM Trad personell before a raised the matter on hellopeter. Also confirm your records when was the first interaction of any support, contacting me from CM Trading. Please do not be so defensive and provide a solution to uphold your name as the best Trading Broker in Africa 2019.
Thanks for understanding.
Andrew
Please ensure that you have the correct information before assuming I had no contact with CM Trad personell before a raised the matter on hellopeter. Also confirm your records when was the first interaction of any support, contacting me from CM Trading. Please do not be so defensive and provide a solution to uphold your name as the best Trading Broker in Africa 2019.
Thanks for understanding.
Andrew
AD
Andrew D's update30 Jan 2020, 18:12
Reviewer Update
Dear Mr CM Trading Support (no name provided)
Please ensure that you have the correct information before assuming I had no contact with CM Trad personell before a raised the matter on hellopeter. Also confirm your records when was the first interaction of any support, contacting me from CM Trading. Please do not be so defensive and provide a solution to uphold your name as the best Trading Broker in Africa 2019.
Thanks for understanding.
Andrew
Please ensure that you have the correct information before assuming I had no contact with CM Trad personell before a raised the matter on hellopeter. Also confirm your records when was the first interaction of any support, contacting me from CM Trading. Please do not be so defensive and provide a solution to uphold your name as the best Trading Broker in Africa 2019.
Thanks for understanding.
Andrew
CM Trading's replyOfficial
30 Jan 2020, 19:38Dear Andrew,
There was absolutely no defensive tone to our response, we are sorry if that is how it transpired.
You raised a claim that the signals provided by CM Trading were not reliable in your opinion and that their timing wasn't consistent, and we simply answered to that.
The timing of the publishing of the signals is unfortunately not in our control. Our web page gets updated automatically when the 3rd party provider updates their information on their site, so if their site is updated at noon, our site will also be updated at noon.
In regards to the accuracy of the information, as mentioned previously, Flexi Analysis is a 3rd party provider and CM Trading takes no responsibility whatsoever for the accuracy of the information provided by external sources.
In your last 2 conversations with Thomas, you mentioned this issue with the signals, you expressed that it was a hassle to have to go to the website for them and that you were never quite sure when the information was going to be published. You were also frustrated about your Gold trade that ended up generating a loss.
Thomas gave you a very clear explanation about the use of signals and you did not seem very keen on getting his assistance.
At the end of the day, we are here to assist and provide you with information and share our knowledge, but we cannot do that if you are not receptive to it.
We remain at your disposal always.
Cate
CM Trading Support
There was absolutely no defensive tone to our response, we are sorry if that is how it transpired.
You raised a claim that the signals provided by CM Trading were not reliable in your opinion and that their timing wasn't consistent, and we simply answered to that.
The timing of the publishing of the signals is unfortunately not in our control. Our web page gets updated automatically when the 3rd party provider updates their information on their site, so if their site is updated at noon, our site will also be updated at noon.
In regards to the accuracy of the information, as mentioned previously, Flexi Analysis is a 3rd party provider and CM Trading takes no responsibility whatsoever for the accuracy of the information provided by external sources.
In your last 2 conversations with Thomas, you mentioned this issue with the signals, you expressed that it was a hassle to have to go to the website for them and that you were never quite sure when the information was going to be published. You were also frustrated about your Gold trade that ended up generating a loss.
Thomas gave you a very clear explanation about the use of signals and you did not seem very keen on getting his assistance.
At the end of the day, we are here to assist and provide you with information and share our knowledge, but we cannot do that if you are not receptive to it.
We remain at your disposal always.
Cate
CM Trading Support
Best regards,
CM Trading's reply30 Jan 2020, 19:38
Official
Dear Andrew,
There was absolutely no defensive tone to our response, we are sorry if that is how it transpired.
You raised a claim that the signals provided by CM Trading were not reliable in your opinion and that their timing wasn't consistent, and we simply answered to that.
The timing of the publishing of the signals is unfortunately not in our control. Our web page gets updated automatically when the 3rd party provider updates their information on their site, so if their site is updated at noon, our site will also be updated at noon.
In regards to the accuracy of the information, as mentioned previously, Flexi Analysis is a 3rd party provider and CM Trading takes no responsibility whatsoever for the accuracy of the information provided by external sources.
In your last 2 conversations with Thomas, you mentioned this issue with the signals, you expressed that it was a hassle to have to go to the website for them and that you were never quite sure when the information was going to be published. You were also frustrated about your Gold trade that ended up generating a loss.
Thomas gave you a very clear explanation about the use of signals and you did not seem very keen on getting his assistance.
At the end of the day, we are here to assist and provide you with information and share our knowledge, but we cannot do that if you are not receptive to it.
We remain at your disposal always.
Cate
CM Trading Support
There was absolutely no defensive tone to our response, we are sorry if that is how it transpired.
You raised a claim that the signals provided by CM Trading were not reliable in your opinion and that their timing wasn't consistent, and we simply answered to that.
The timing of the publishing of the signals is unfortunately not in our control. Our web page gets updated automatically when the 3rd party provider updates their information on their site, so if their site is updated at noon, our site will also be updated at noon.
In regards to the accuracy of the information, as mentioned previously, Flexi Analysis is a 3rd party provider and CM Trading takes no responsibility whatsoever for the accuracy of the information provided by external sources.
In your last 2 conversations with Thomas, you mentioned this issue with the signals, you expressed that it was a hassle to have to go to the website for them and that you were never quite sure when the information was going to be published. You were also frustrated about your Gold trade that ended up generating a loss.
Thomas gave you a very clear explanation about the use of signals and you did not seem very keen on getting his assistance.
At the end of the day, we are here to assist and provide you with information and share our knowledge, but we cannot do that if you are not receptive to it.
We remain at your disposal always.
Cate
CM Trading Support
Best regards,