CM TRADING *****ING YOUR MONEY
When I signed up they were keep phoning me everyday to make payment they will help me trade, and the more I told them I dont need their help I know how to trade they keep phoning me to make payment. I made my first $100 payment. They phone me no its not enough to trade with, but I have trade before and know all other platforms $100 is more than enough to trade with. I made another payment after keep phoning me again everyday to make a payment. After that they phone me again and said no it is still not enough I must pay more which I did. Then they phone me again and said its still not enough, that where I said I want my money back I dont want to use you platform cause you just want more and more money that I dont have and I know at other trade platforms I could start trade the first time I deposit money in. When I request my money back they have lots of stories of paper work and photo of my card and everything, but when you have to pay then there no stories of paper work or anything they just take your money. As I requested my money back they dont pay all my money back cause now I have to pay their bank cost apparently. Basically they want to tell me I just gave them money for nothing. Please dont use this trading platform you going to loose your money. Just look at their rating *****ing peoples money. Stay away contact me if you want reliable trading platform. STAY AWAY FROM CM TRADING. BE WARN!!!
When you registered on our platform, you left contact information. We could only assume that you wanted to be contacted, so we did. You could have indicated at any given time that you did not want to be called, it seems as per our records that you did not do so.
Even though you may have been able to trade with 100$ on other platforms, our required minimum in order to activate your account for trading is 250$, which is clearly indicated on our website ( https://www.cmtrading.com/en-US/account-types/ ). Also, as a regulated company, we must make sure that all our clients' accounts are verified in compliance with the demands of our regulators, which is the reason why you were asked to provide documents, The same goes for our withdrawal procedures, where additional documents can be required in order to process. This is all very clearly outlined on our website.
Regarding the bank fees that you mentioned, we would like to refer you to paragraph 7.3 of our Customer Agreement, which you accepted when you first registered, in particular paragraph 7.3.3. which states "CM Trading will charge the going market rate plus 3% with respect to all deposits by Cryptocurrencies and market-rate less 4% with respect to all withdrawals processed by Cryptocurrencies and/or credit/debit card".
The fact that you did not trade on our platform is not a factor in whether or not fees are to be deducted. Even when you debit funds from your bank account you are charged with fees, aren't you? This is no different.
Your withdrawal was processed within 3 business days as per our internal procedures and funds were returned to the card you used to make your deposits, which is also standard anti-money-laundering procedure.
We hope we answered your questions.
CM Trading Support
When you registered on our platform, you left contact information. We could only assume that you wanted to be contacted, so we did. You could have indicated at any given time that you did not want to be called, it seems as per our records that you did not do so.
Even though you may have been able to trade with 100$ on other platforms, our required minimum in order to activate your account for trading is 250$, which is clearly indicated on our website ( https://www.cmtrading.com/en-US/account-types/ ). Also, as a regulated company, we must make sure that all our clients' accounts are verified in compliance with the demands of our regulators, which is the reason why you were asked to provide documents, The same goes for our withdrawal procedures, where additional documents can be required in order to process. This is all very clearly outlined on our website.
Regarding the bank fees that you mentioned, we would like to refer you to paragraph 7.3 of our Customer Agreement, which you accepted when you first registered, in particular paragraph 7.3.3. which states "CM Trading will charge the going market rate plus 3% with respect to all deposits by Cryptocurrencies and market-rate less 4% with respect to all withdrawals processed by Cryptocurrencies and/or credit/debit card".
The fact that you did not trade on our platform is not a factor in whether or not fees are to be deducted. Even when you debit funds from your bank account you are charged with fees, aren't you? This is no different.
Your withdrawal was processed within 3 business days as per our internal procedures and funds were returned to the card you used to make your deposits, which is also standard anti-money-laundering procedure.
We hope we answered your questions.
CM Trading Support