RJ
RENE J
1 reviews | Active since Aug 2014
29 May 2024, 16:17
CM Trading is a ****
I responded to a radio add that CM Trading will do stock exchange on my behalf after investing R4700. I made a deposit of R5000 and no trading took place. I asked for my deposit to be returned and have not heard from them since.
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CM Trading's replyOfficial
30 May 2024, 11:03Dear Rene,
Thank you for reaching out to us and sharing your concerns. We are a regulated broker, and our primary goal is to make trading as easy and enjoyable as possible for our clients. We strive to deliver an exceptional experience, and we deeply regret when we fall short of our clients' expectations.
We appreciate you taking the time to bring this matter to our attention. Your feedback is invaluable to us, and we will use it to improve our services and ensure such issues do not occur in the future.
Following a thorough investigation into your case, we have determined the following:
- Your funds are safe and still available in your trading account.
- You can withdraw your funds at any time. However, it appears that the email sent by you requesting your funds has entered a spam folder and we have missed this request. We kindly urge you to request a withdrawal from your account portal.
To proceed with withdrawing your funds, please follow the instructions provided in the email sent to you by our customer support department. They will guide you through the necessary steps to complete your withdrawal.
We sincerely apologize for any inconvenience caused by this matter and for any delay in our response. We understand your frustration and are committed to resolving this issue promptly.
Should you require any further assistance, please do not hesitate to contact our customer support department. You can reach us via our LiveChat support service or by sending an email to ***.
Thank you for your patience and understanding.
Best Regards
CM Trading's reply30 May 2024, 11:03
Official
Dear Rene,
Thank you for reaching out to us and sharing your concerns. We are a regulated broker, and our primary goal is to make trading as easy and enjoyable as possible for our clients. We strive to deliver an exceptional experience, and we deeply regret when we fall short of our clients' expectations.
We appreciate you taking the time to bring this matter to our attention. Your feedback is invaluable to us, and we will use it to improve our services and ensure such issues do not occur in the future.
Following a thorough investigation into your case, we have determined the following:
- Your funds are safe and still available in your trading account.
- You can withdraw your funds at any time. However, it appears that the email sent by you requesting your funds has entered a spam folder and we have missed this request. We kindly urge you to request a withdrawal from your account portal.
To proceed with withdrawing your funds, please follow the instructions provided in the email sent to you by our customer support department. They will guide you through the necessary steps to complete your withdrawal.
We sincerely apologize for any inconvenience caused by this matter and for any delay in our response. We understand your frustration and are committed to resolving this issue promptly.
Should you require any further assistance, please do not hesitate to contact our customer support department. You can reach us via our LiveChat support service or by sending an email to ***.
Thank you for your patience and understanding.
Best Regards