AM
Alida M
1 reviews | Active since Sept 2011
07 Nov 2023, 15:32
A V O I D!!!
So I when I deposited more funds to get to the next tier, I am entitled to 2 risk free trades. On two occasions I wanted to make use of the 2 risk free trades and nothing. I actually got verbally abused saying that I sent over 100 emails, etc. I am now reporting them to relevant authorities.
Helpful (0)
Replies (1)0
Replies (1)
CM Trading's replyOfficial
05 Jan 2024, 14:12Dear Alida ,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
Kindly note that you had selected the Silver account type which grants you one session with a market analyst, however you had multiple conversations with our market analysts.
Additionally, you were informed regarding the risk free trades by one of our support colleagues in which the following was stated:
To continue with the risk free trade, the trade must me a Forex pair and the lot size must be 0.01 only on FOREX PAIRS . The risk-free trade offer is a onetime only offer, available only once per customer and must be used within three (3) business days of the opening of the trading account. In any case, customers are not allowed to open more than one (1) risk free trade at a time. (with silver account now it is allow 2 risk free trades but again the same rule, the first 3 business days of the opening of the trading account ) . You upgraded your account on 13.10.23. From the trading history, we can see, that you were trading from 13.10.23 but the trades that you selected were not a forex pair or in the 0.01 lot size. The market analyst provided you with a link that is the article with the name " What is risk free trade" -On that article it says the conditions about risk-free trade and has also the terms and conditions link .
You can also contact our support department by sending us an email at *** so we can assist you.
We will use the feedback to make us better and to ensure this doesn’t happen again.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
Kindly note that you had selected the Silver account type which grants you one session with a market analyst, however you had multiple conversations with our market analysts.
Additionally, you were informed regarding the risk free trades by one of our support colleagues in which the following was stated:
To continue with the risk free trade, the trade must me a Forex pair and the lot size must be 0.01 only on FOREX PAIRS . The risk-free trade offer is a onetime only offer, available only once per customer and must be used within three (3) business days of the opening of the trading account. In any case, customers are not allowed to open more than one (1) risk free trade at a time. (with silver account now it is allow 2 risk free trades but again the same rule, the first 3 business days of the opening of the trading account ) . You upgraded your account on 13.10.23. From the trading history, we can see, that you were trading from 13.10.23 but the trades that you selected were not a forex pair or in the 0.01 lot size. The market analyst provided you with a link that is the article with the name " What is risk free trade" -On that article it says the conditions about risk-free trade and has also the terms and conditions link .
You can also contact our support department by sending us an email at *** so we can assist you.
We will use the feedback to make us better and to ensure this doesn’t happen again.
CM Trading's reply05 Jan 2024, 14:12
Official
Dear Alida ,
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
Kindly note that you had selected the Silver account type which grants you one session with a market analyst, however you had multiple conversations with our market analysts.
Additionally, you were informed regarding the risk free trades by one of our support colleagues in which the following was stated:
To continue with the risk free trade, the trade must me a Forex pair and the lot size must be 0.01 only on FOREX PAIRS . The risk-free trade offer is a onetime only offer, available only once per customer and must be used within three (3) business days of the opening of the trading account. In any case, customers are not allowed to open more than one (1) risk free trade at a time. (with silver account now it is allow 2 risk free trades but again the same rule, the first 3 business days of the opening of the trading account ) . You upgraded your account on 13.10.23. From the trading history, we can see, that you were trading from 13.10.23 but the trades that you selected were not a forex pair or in the 0.01 lot size. The market analyst provided you with a link that is the article with the name " What is risk free trade" -On that article it says the conditions about risk-free trade and has also the terms and conditions link .
You can also contact our support department by sending us an email at *** so we can assist you.
We will use the feedback to make us better and to ensure this doesn’t happen again.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention.
Kindly note that you had selected the Silver account type which grants you one session with a market analyst, however you had multiple conversations with our market analysts.
Additionally, you were informed regarding the risk free trades by one of our support colleagues in which the following was stated:
To continue with the risk free trade, the trade must me a Forex pair and the lot size must be 0.01 only on FOREX PAIRS . The risk-free trade offer is a onetime only offer, available only once per customer and must be used within three (3) business days of the opening of the trading account. In any case, customers are not allowed to open more than one (1) risk free trade at a time. (with silver account now it is allow 2 risk free trades but again the same rule, the first 3 business days of the opening of the trading account ) . You upgraded your account on 13.10.23. From the trading history, we can see, that you were trading from 13.10.23 but the trades that you selected were not a forex pair or in the 0.01 lot size. The market analyst provided you with a link that is the article with the name " What is risk free trade" -On that article it says the conditions about risk-free trade and has also the terms and conditions link .
You can also contact our support department by sending us an email at *** so we can assist you.
We will use the feedback to make us better and to ensure this doesn’t happen again.