Disgusting Hosts

i There

I had booked via SA Venues at Clydesdale On Lions River 3 nights, I had requested a specific room due to the size of the room and having my baby with and its hard for 3 nights with little room. I called Dave before I booked to ensure I follow the correct procedure, I called after and he confirmed the room was booked, This was on the 26 May 2022. I then called last week to confirm all was in order he confirmed. I arrived at the place firstly I had to wait 35 minutes for someone to open for me, I was then greeted by a lady who had no idea what I was doing there, I showed her booking confirmation and she told me someone was already in my room and offered me a smaller and much dirtier room. I asked for the owner she said his son Dough told me to take the room they are offering me. I then called the owner who arrived in a very aggressive manner with his son, before even apologising he tells me I can have my money back in full. I was so shocked at the lack of customer service I was receiving especially as someone who paid in full 1 month in advance..... He told me first that he cant ask them to leave so I can take the smaller room or leave.... I was still at this point baffled by the customer service so I actually asked is the reason you are failing to apologise, or take accountability for this because of the coloure of my skin to which in true typical rascist fashion begin to become aggresive and then the story suddenly changes as I point our that my booking confirmation has the room detail on it, he keeps shoving detail into my face saying that SA venue made a mistake and I infact booked the small room at the big rooms rate ? how does that make sense ???? He then told me to leave and told me he wont refund me that SA venues must refund me in full and I must speak to them and he will tell them I am ****** .... The most horrific experience which was meant to be perfect for my sons first bday left us short of R1800 no accommodation and we had to come right back home. The least I expected was an apology and a how can I assist in fixing this ? Honestly the most disgusting customer service.... He even told me he isnt doing this because he needs the money he is doing it because he loves it so he doesnt need my money to that point I decided nope, I cannot argue with a ****** aggressive narcissist, his idiocy will by all means beat me with experience however, how will I get my money back .....