Dissapointed - even before I have had my expereince.

I have not even had my experience yet, and I am disappointed!

When making payment for Jan2023, I had missed the section of inserting the promo code for a 50% discount. I contacted them immediately and they were quick to confirm that a refund for the 50% had been made and stated that it could take up to 10 days to reflect. I kept track of this and eventually contacted them to say it had not reflected in my account.

I called my bank as they requested, as they claimed it must be a problem on my side. My bank checked and there were no payments being held back. I contacted CluedUp again and said my bank will need to see the proof of payment and they have basically said that they cannot give that to me.

Their story is that Shopify handles this for them, so I suggested them contacting Shopify and since this, they have ignored all correspondence from me.

The people I have dealt with is Nicki and Chris - neither willing to go the extra mile to recover the "lost money" or to supply great customer service. Its not a small amount of money either - so its really left a bad taste in my mouth.