1 reviews | Active since May 2019
Poor management
Myself, my husband and 2 teenagers checked in on Friday 22 April and booked our stay till the 27th April, we stayed in Kaliva 465.
This was the 3rd or 4th time in one year that we decided to spend our holiday at Mykonos and we are so disappointed!
The Thursday night we had a security come up to tell us we need to quiet down, yet we had no music playing, we were on a video call with a friend overseas that was wishing my husband happy birthday!
The friday night we had a security guard again come up to us to lower our noise levels and again, we were inside, music was off and we were talking... then the Saturday night again! Same thing..Ronald came up to us and found us all sitting outside talking by the fire, music was off and he told us to just lower our voices a bit as neighbors were complaining. I then called reception and told them I'm not happy, 3 kalivas opposite us were talking so loud we couldn't hear ourselves so obviously we would speak louder than usual, then someone had taken a chess piece and had thrown it by the pool! No one complained about that?! 2 x security guards walked past it and didnt even pick it up?
Reception told me they will check into it... and yet again, the Saturday evening another noise complaint and eventually my husband went down to reception to find out what was going on as we were all watching TV and couldn't understand why we were constantly being told about noises. Sunday morning at 10am management came up to the kaliva and told me we have 2 hours to be out as my husband had threatened staff at reception, according to my husband's side of the story, Shannon and my husband had a proper convo until security came and then Shannon started getting mucho and my my husband then got annoyed with Shannon because my husband was talking to security and shannon had then jumped in on the conversation and being rude about it, yet when my husband and Shannon spoke without security around, they had a decent conversation?!
So Shannon showed no respect towards his guest while my husband was talking to security and decided to interrupt the conversation, I too would get annoyed if I was the one having a conversation with someone and the next person just decided to take over my conversation? Anyway, all I said to management when she came up Sunday morning, was ok, I will need more than 2 hours... bearing in mind we were only suppose to check out Tuesday, anyway she left and I called her about 15 minutes later to say I want to come and chat to her, she said sure no problem and we hope we can come to a solution.
Myself and my husband went down to reception and spoke to her, we explained everything to her about howmany times we book at Mykonos and how this is the first time we get an eviction notice for our own holiday! Even though previous times we check in with much louder friends... she then told me that because my husband threatened her staff, she needs to look after them as they are her priority but also take into consideration her guests that are checked in and make sure that they are happy... and if we can come to a solution instead of excuses!!!! All I said was fine, let's get to a solution, my husband apologized and we stayed till the end of our holiday but we felt so uncomfortable as now we were like small children who didnt speak after 10pm, to avoid noise and yet the other kalivas were making noise till past 4 in the morning, so how sure was security that is was us making a noise?!!! People were shouting, banging doors and on the balcony till past 2?! Yet we were a problem???! And if you want to make sure your guests are happy then shouldn't you have listened to our side of the story before telling me I have 2 hours to leave?! And telling me I have excuses?! What was excuses? It was how we as guests felt and how we were treated while being booked in at Mykonos.
I am disgusted in the way I had to spend my holiday and this was a holiday away for my husbands birthday...
I WILL NOT BE BACK! And I assure you, I am not happy!
