DW
Duwal W
1 reviews | Active since Dec 2012
23 Oct 2015, 21:45
Ops manager's attitude stinks!!
After several calls and NO response/apology from manager Jon Kilroe-Smith,this is what happened on Sat. 10 Oct. 2015. The Wed. prior to that Sat. I phoned reception @ Club Mykonos to find out where the parking for Tour buses are as we are bringing a tourgroup there that Sat. After being put on hold 3x, a 3rd person explained how to get to the parking not informing me that we need to make a booking for parking! Arriving @ Club Mykonos that Sat. the security was still trying to explain only buses booked were allowed &
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Club Mykonos's replyOfficial
23 Nov 2015, 16:57Hello DWALBRUGH,
Over the past few years we have made every effort to improve the resort and to keep the property a popular destination. This has lead to increased numbers of guests and day visitors as well as vast amounts of bus day trips to Langebaan, with people wanting to come and spend the day at Club Mykonos. We have limited parking space and can therefore only accommodate busses, which have confirmed reservations with establishments on the Resort. This has been met with some resistance from bus operators, as they would like to enter the property without having made the necessary arrangements beforehand. This then puts our existing guests at risk as we could become inundated with bus groups who may not actually be making use of any of the commercial operations. We would like all guests to be able to enjoy the resort, however it is required that these tour operators at least make prior reservations at the property should they wish to arrange a trip to Langebaan for the day. It is not our intention to offend any potential guest to the resort and I apologize if this particular message was conveyed to you in a manner that offended you. We do hope to welcome you back at some stage in future.
Over the past few years we have made every effort to improve the resort and to keep the property a popular destination. This has lead to increased numbers of guests and day visitors as well as vast amounts of bus day trips to Langebaan, with people wanting to come and spend the day at Club Mykonos. We have limited parking space and can therefore only accommodate busses, which have confirmed reservations with establishments on the Resort. This has been met with some resistance from bus operators, as they would like to enter the property without having made the necessary arrangements beforehand. This then puts our existing guests at risk as we could become inundated with bus groups who may not actually be making use of any of the commercial operations. We would like all guests to be able to enjoy the resort, however it is required that these tour operators at least make prior reservations at the property should they wish to arrange a trip to Langebaan for the day. It is not our intention to offend any potential guest to the resort and I apologize if this particular message was conveyed to you in a manner that offended you. We do hope to welcome you back at some stage in future.
Club Mykonos's reply23 Nov 2015, 16:57
Official
Hello DWALBRUGH,
Over the past few years we have made every effort to improve the resort and to keep the property a popular destination. This has lead to increased numbers of guests and day visitors as well as vast amounts of bus day trips to Langebaan, with people wanting to come and spend the day at Club Mykonos. We have limited parking space and can therefore only accommodate busses, which have confirmed reservations with establishments on the Resort. This has been met with some resistance from bus operators, as they would like to enter the property without having made the necessary arrangements beforehand. This then puts our existing guests at risk as we could become inundated with bus groups who may not actually be making use of any of the commercial operations. We would like all guests to be able to enjoy the resort, however it is required that these tour operators at least make prior reservations at the property should they wish to arrange a trip to Langebaan for the day. It is not our intention to offend any potential guest to the resort and I apologize if this particular message was conveyed to you in a manner that offended you. We do hope to welcome you back at some stage in future.
Over the past few years we have made every effort to improve the resort and to keep the property a popular destination. This has lead to increased numbers of guests and day visitors as well as vast amounts of bus day trips to Langebaan, with people wanting to come and spend the day at Club Mykonos. We have limited parking space and can therefore only accommodate busses, which have confirmed reservations with establishments on the Resort. This has been met with some resistance from bus operators, as they would like to enter the property without having made the necessary arrangements beforehand. This then puts our existing guests at risk as we could become inundated with bus groups who may not actually be making use of any of the commercial operations. We would like all guests to be able to enjoy the resort, however it is required that these tour operators at least make prior reservations at the property should they wish to arrange a trip to Langebaan for the day. It is not our intention to offend any potential guest to the resort and I apologize if this particular message was conveyed to you in a manner that offended you. We do hope to welcome you back at some stage in future.