Poor service in repair centre

Firstly no one ever phones you back - I received a mail from my insurance to say my car would be ready in the next couple of days - a week later I had to phone to find out where my car was. When I finally received my car there was new damage on the car which I was told I would be contacted in January to sort out. I had to phone in January to chase up and find out what was going on - I reported it to the manager of repairs in December and January ( Deon Chetty ) who never bothered coming back to me - he got the person who I was complaining about to phone me. I left 2 messages for the dealer principle in order to lodge a complaint who also never bothered to come back to me ( Fred somebody ) - who also just got the person I was complaining about to phone me back. I will never go back to Club motors Randburg and I have also told my insurance company to not send any other customers there.