Club Motors redeems itself by extraordinary servic

I recently posted a complaint about Club Motors and the quality of their technicians, after a repeated failure to fix engine malfunction left me stranded next to the highway. When I informed Sue O'Reilly, the service manager, she demonstrated that Club Motors takes service excellence and customer satisfaction very seriously. I did not think it possible that anything or anybody would be able to turn around the negative perceptions I had of BMW in general and Club Motors in particular, but she and her team did not only meet, but surpassed all my expectations. Once the problems were diagnosed, she decided to replace the malfunctioning and damaged engine rather than attempting to repair it, as that was the only option which would guarantee that the problem does not reoccur. A decision of this magnitude requires extensive collaboration between many parties. Not only did she manage to get agreement on the decision, but she ordered the engine and had it fitted, all within a week. It is unrealistic to expect that things will always go well, but realistic to expect things to be fixed. Only a few organisations live up to this, but Club Motors do. Everybody involved deserves an accolade!