Poor client service

Good day,

I am very disappointed in Clubmed. After almost 2 years of waiting to go on vacation, we cannot go anymore due to the current situation in the country.

I have asked for my money back on various occasions but was always told to wait to see what happens. Now that the refund is die to me, this company says I am now on a waiting list.

What nonsense is this? This is my money, I need it. Why do I have to wait? I do not even get all the money back. The airline tickets money is lost. Where does it state that in the contract? Where does it state that I have to wait who knows how long for my refund?

I want answers. I have debit orders going off on the 20th, now that Clubmed refuses to give my refund urgently, fees will be charged. Will they pay it?

I will not book with this company again as I am treated poorly.