Pathetic

<p>We spent a week at Club Med Marrakech between 16 and 23 September. Everything at the resort was great, except we bought Mr.Kronoz watches as gifts for our kids from the boutique. Upon our arrival in SA we realized that the one box was empty except for the watch - there was no guarantee booklet and no charger - which in effect makes the watch completely useless to us. I emailed Club Med twice in the following week - after the 2nd email I finally received an email from a Megan Batten from Club Med Jhb asking for details, which I gave. It has now been 6 days since the last email where she said it would be escalated to a manager..and after another email sent by me asking for feedback there is still nothing forthcoming from Club Med. Seems it is easy to take people's money for holidays but they have non existant customer service and doesn't care about their customers afterwards. I expected much more from such a well known brand. Terribly disappointed and would not recommend Club Med to anyone.</p>