NO Help after deposit has been paid

We have made a family booking for 18 people to go ski in December. We have paid R220K deposit and have requested an itinerary with the flights etc. so that we can apply for visas and to get our affairs in order ahead of december. we've been assigned a 'group-leader' riaan who doesn't seem to care to return any of our calls.<br> <br> We made the booking with Megen, the Star changed it and now our tour-leader doesn't answer his phone and won't get back to us. <br> <br> I have been on the line the while morning just trying to get a hold of someone @ Club-med's office to no avail. I even tried their \Call-me back"service which connects you almost immediately"