1 reviews | Active since Sept 2011
Misleading pricing/quotes & Travel Expo promotion
We attended the Travel Expo on 7Feb16, & discussed travel packages with Seymour & Andre for 2 people for 7 nights at LA PLANTATION D'ALBION for 27Aug/3Sep/10Se***. By the time we had finished discussing this with the Club Med reps, the pay stations had closed & were advised that if we called on 8Feb16 we would still get the 15% expo discount. I phoned on 8Feb16 & spoke to Leanne who quoted me R34984, compared to R40348 as per website price for a club room, or R42468 for the deluxe room, with BA flights (***). I requested that the quote be sent to me. I didn't receive the quote so I called again & spoke to a different agent who told me that the price I was quoted was for the CANONNIERS & that the price including the 15% discount should be R40348 for D'ALBION. I explained that this is the same price reflected on the website excluding the expo discount, but she insisted otherwise. Where exactly does the 15% Expo discount on all trips booked factor in? To date I have not received a quote despite asking twice. I clearly stated that I wanted a quote for LA PLANTATION D'ALBION, so why was I quoted incorrectly?
Dear Ms Naicker,
Thank you for taking my call and allowing me the opportunity to explain how our discount works.
I would like to also apologise for the misunderstanding that occured when you phoned into our call centre to enquire about the booking.
I will be waiting for your final answer as to whether you will still go through with the quote given for Albion. Please feel free to contact me directly on my contact number.
Have a great day further.
Kind regards,
Dimpho Khojane
Customer Relations Advisor
Tel: ***
Email: ***
Dear Ms Naicker,
Thank you for taking my call and allowing me the opportunity to explain how our discount works.
I would like to also apologise for the misunderstanding that occured when you phoned into our call centre to enquire about the booking.
I will be waiting for your final answer as to whether you will still go through with the quote given for Albion. Please feel free to contact me directly on my contact number.
Have a great day further.
Kind regards,
Dimpho Khojane
Customer Relations Advisor
Tel: ***
Email: ***
