Change of flights

After an unfortunate event my elderly father on our first day of holiday broke his hip. As he had to undergo surgery we could not fly back on our departure date.<br> After advising the hotel staff that we need to change our departure dates they assured me that it would be no problem and that Eurosure will even cover a business class ticket for my father.<br> I have now been informed that we have to pay in an amount more than what a normal ticket would cost back to South Africa and that the flight could not be changed because it was part of a package.<br> Also no flight for my father.<br> I find this unacceptable as the cost of one of these packages are exuberant as is, and now I have to purchase a further ticket because no one can change a booking.<br> <br> SHAME on you ClubMed