Frustrating and inefficient

An extremely frustrating experience. Ineffective staff. 8 days of emails and communication with 9 different staff members and still struggling to cancel my reservation in the Ugu hot spot municipality - as declared by the President - and secure the credit for a future booking. Totally insensitive to the risk of Covid-19 in a hot spot Municipality to persons with comorbidities. No understanding that chronic conditions do not have an expiry date!