Club Leisure - Consistent poor service

Poor service in that:<br> -Availability of resorts are non existent, every time I have booked I have been forced to book at a resort that was neither my 1st, 2nd or 3rd choice<br> -Period requested not available<br> -Minimal Points used yet FULL Holiday savings used (in most cases, additional funds need to be paid in)<br> -When requesting to sell / cancel membership, I get told that I must either sell these points myself or send an email requesting cancellation which will be sent to the board for approval (why should they approve a cancellation that I the client insists on), over and above this, any funds ie. holiday savings sitting in my account WILL NOT be refunded to me. Where do these funds go? I am willing to forefeit the points as the hold very little value judging from the additional monies that I am charged when booking<br> -Call centre and online booking not sychronised<br> -Call centre staff merely put customers on hold when not knowing how to deal with issue<br> -Requested MD or Chairmans email or contact, no one would furnish the information<br> -Supervisors unable to assist, merely ask that an email is sent for action