1 reviews | Active since Apr 2015
Booking made in error on the website
I accidently confirmed a booking on the website from the 6 to 9 November 2015. I immediately realized my mistake and tried cancelling and called the reservations number at club leisure. I explained what happened and the lady who's name I unfortunately cannot remember, said that she will transfer me to the webmaster to assist.<br> The webmaster advised asked if I was told that I will be charged a cancelation fee. I was not made aware. Transferred back to reservations and spoke to Lucy, who advised that unfortunately that was the rule and I cannot cancel, unless I make another booking. I explained that I was looking through the bookings and accidently selected the booking. Unfortunately there was no booking for the dates I had in mind and would have to pay a R410.00 cancelation fee as per Zipo the manager.<br> This is absolutely ridiculous!!! This might not be a lot of money for club leisure, but money I cannot afford right now!<br> On top of this I tried canceling last year - husband unemployed and was told I cannot. So what happens to the unemployed? What happens to pensioners or divorcees, when they cannot afford this luxury any longer. Something should be done with this timeshare company.
Thank you for bringing your enquiry to our attention.
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome has been of satisfactory to you.
Warm Regards
Client Care Team
Thank you for bringing your enquiry to our attention.
As per our telephonic conversation today, we are pleased to have been able to assist with your enquiry as we pride ourselves in service excellence.
We trust the outcome has been of satisfactory to you.
Warm Regards
Client Care Team
