AB
Andre B

1 reviews | Active since Apr 2022

21 Apr 2022, 11:16

Urgent

Hello

I hope this complaint is taken with the upmost important and urgent action towards your company policies rules and regulations I've been to the south coast more specifically scotburgh I've been shopping asked an employee for assistance regarding a product the employee was intoxicated less responsive and having a bad stench of marijuana (****) the employee showed no interest Towards my query or questions made me really upset and question what is c*****'s expectations when they hire is it anyone with no background checks ? I've asked another fellow employee what is the gentleman name was I advised he works for C***** and his name was Clayton Singh. Im very curious for such a big brand as c***** how do they not have a drug tolerance policy and drug tests conducted regularly? where they allow to consume drugs on duty and expect they employees to work at full capacity and assist us general consumers? Was my first experience with such poor service and a floor worker looking and smelling so horrible drugs are for recreational use not to obstruct our shopping experiences I hope c***** changes they values and policies in the mere future.

Regards Botha

0
Replies (2)
Clover
Clover's reply21 Apr 2022, 11:49
Official
Dear Andre Botha At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we do not take any complaint from a loyal consumer lightly.  We would therefore like to thank you for your honest feedback – we take note of your dissatisfaction in this regard. Please note that all our consumers are treated equally in any type of complaint about or dissatisfaction with a product.  C***** will continue striving to raise the bar as far as customer satisfaction is concerned, your concern will be forwarded to the relevant manager.

Best wishes  The C***** Consumer Centre *** *** 
AB
Andre B's update21 Apr 2022, 12:05
Reviewer Update
I'm very sure they will be no action taken or anything forwarded to any manager if so I would like to see proof .
Hello Peter has already given me the opportunity to vent out my concerns about your brand and I really hope it's just scottsburgh that has this type of problem and not followed by other stores that C***** supplies, that will certainly ruin my shopping experience.