Unhelpful customer care line

I purchased the 60% nectar orange juice and it tasted like it was mixed with water, it was horrible.I remember before it was so nice and tangy. I called the consumer helpline to find out why this juice now tasted so diluted.The lady that picked up listened to me and then simply put the phone done on me. This is unacceptable, do not have a consumer line when you dont want us to phone and give our opnions. I will not be purchasing your juice products in future because your quality has really dropped!