FS
Faith S

1 reviews | Active since Sept 2013

20 Oct 2015, 12:34

tropika competition

hello<br> <br> please advice why you guys are running a competition where we can redeem prices at participating stores but when we get there we are told that the store isn't part of the competition or the that they can see the code on the system but it requests us to pay R18? i thought the meal was free? ive went to chesa nyama braamfontein, brackendowns and midrand to no avail. Ive since reported this on twitter to your tropikasa handle they took my details and its been two weeks but no feedback from them either? please kindly advice you loyal customer which participating stores one can go to or don't falsify a competition where your customers enter and cannot redeem their prices

0
Replies (1)
Clover
Clover's reply20 Oct 2015, 12:58
Official
Hello Fai56,

It is really important for C***** as a Way Better brand to deliver on our promises to consumers. Not only by providing you with quality products, but also by doing what we set out to do.

As such, we wish to inform you that your complaint is receiving our urgent attention, and a consultant will be in touch with you shortly.

Kind Regards
CCC.

Best regards,