1 reviews | Active since Oct 2011
Soured Milk
C*****, Disappointed is the nicest term I am able to summon up in respect of a carton of "C***** Ultra Pasteurized" full cream milk. The 2 liter carton was purchased from Pick-n-Pay on Monday 15 April 2019 and was opened yesterday AM 20 April 2019. Prior to and subsequently since opening it was stored in my fridge which I keep at approximately 5 degC. I quite understand that living in Natal poses something of a challenge in respect of storing perishables at a suitable temperature to prevent spoiling and am therefore most diligent to ensure ALL my perishable goods are suitably stored. For the same reason I only purchase "Ultra Pasturised " milk to ensure that my monies are not wasted on spoiled milk. I am therefore extremely disappointed to find that the milk contained in the carton in the photograph has spoiled/soured/separated and is rendered unusable. What a waste of money !!. It is 10 days until the milk is deemed to be beyond its best "before date" which suggests that your processing (pasteurizing) is most suspect and needs to be revisited to comply with your "best before" claims. I am well aware that I could return the carton to Pick-n-Pay and they would replace it without question however given that it would cost me R25.00 in petrol to replace a carton of Milk for which I paid R23.99 this does not rate as a sensible option. I am destined to live on a "fixed" pension and do not have funds to expend on foodstuffs that do not meet your claims and require replacement at my expense. This is most unacceptable. Brain J Borton
We sincerely apologise for your experience and appreciate you bringing this matter to our attention. At C***** we strive to deliver the best products to our consumers and would like to investigate your complaint.
A Consumer Care Consultant will contact you personally to address your complaint.
Kindest Regards
C***** Consumer Care
Best regards,
We sincerely apologise for your experience and appreciate you bringing this matter to our attention. At C***** we strive to deliver the best products to our consumers and would like to investigate your complaint.
A Consumer Care Consultant will contact you personally to address your complaint.
Kindest Regards
C***** Consumer Care
Best regards,
