So sad and disappointed after 16 years

I have bought Butter Ghee from Checkers Centurion Lifestyle Centre on Friday 30 September for a prayer that I have been doing for the past 16 years using the trusted C***** ghee. I had to cancel my prayer as my food has been spoilt for the first time ever :( the butter ghee was not the same quality and watery. I wasted 5 cups of flour, sugar and milk. I paid R329.99 for the 1.5kg butter ghee. I am so disappointed as I made several calls and sent e-mails showing pics with batch number and till slip and spoilt watery dough. ( I have used the same recipe for 16 years to perfection) a simple 5 cups of flour, 1 cup sugar, 1 cup milk and 1 cup butter ghee and butter ghee for frying and you can clearly see the butter ghee was not the same coolour and texture. I also asked them to go remove that batch so that other people's prayer does not get spoilt like mine did as alot of people will be buying ghee for prayers at this specific time. So since Saturday 1 October and till now I have no reponse from them.