Rotten Fungal Long Life C***** Milk

In one word - Pathetic!

Opened a carton of long life milk only to find black fungus pouring out. Cut open carton and I was Horrified to find Black Mouldy pieces of what seemed to be Fungus (Could be anything else Horrific for that matter).

Emailed C***** and sent Pics - Very Nonchalant and condescending attitude from the customer services person Simonye.

After 4 days of consistent nagging they finally sent someone through to collect the carton for inspection. 3 days after that c***** sent a voucher for R100 (Forget the trauma of seeing what I had, the Food Dish that I had to throw away (Approx R500), the call costs (When phoning and following up with C*****) and the considerable inconvenience.

When I emailed to say that R100 is more like Insult to Injury and to what I believe to be far from fair compensation , Simonye (The C***** Customer Services Person) tells me "Oh how much were you expecting to receive as a carton of milk is less than R20 so they "compensate" for that and the inconvenience;

1) A long life carton is more than R20 so she has no idea about the products of the company she works for 2) Is the loss of my convenience quantified at R100 (What a nerve)

Clearly she missed the Point in that Customer loyalty is priceless (Cost of Cust Acquisition vs Cust Retention) or the cost of Lost Brand / Image integrity.

C***** needs to Up their game in terms of Quality Control and employ people with forsesight and intellect to deal with these kind of scenarios.

Utterly Dissapointed C***** Consumer ! You are Off my list, and as many are aware of this - so too are they. Your competition will surely benefit from your lack of empathy and s**** set.

It might be a great idea you use all these complaints on this platform in your next SWOT analysis.