Reimbur*****t seeking millionaire???

On Behalf of my Manager. I quote " He sent a email on 29th of January to, consumer. ********** and nobody responded. Then his P.A called consumer line ask them to log the complaint and my boss asked her to ask what will it take to get c***** to attend, to him problem??? Some lady told her a collection or a proof that we did purchase that product then 7-8 working days. And he swore her to drop the call. As he did nt expect to be treated as a ********, when the problem lies with c*****' s lack of customer service. They do not get any details or even the actual problem with the product its self. They tell you to provide a sample from February or else they won't be able to reimburse us. He see's that as a total insult because he didn't get a response for his email sent on 29\01\19 and now instead of them wanting to improve the product and doing their work at a ethical standard they already accuse him and insinuated that he is calling for reimbur*****t.

He wanted to let know because we as his employees were trained and get into disciplinarys treating customers in the slightess way as if they are not important and proberly fired if we insinuated that their concerns are driven by re imbursment. I now end off this by saying you as a brand have commitments of quality and consumer services as your top concern. Or not????