***

I'm very disappointed.

On the 10th August 2023 @1:41 pm logged a complaint regarding a pack of cheese with mould bought at Pic pay craddle stone mall . Incident was logged ***. Lovedelia Kgotlabeng requested information and all submitted. On the 25/98/2022 @5:15 Pm l made a follow up as no response was never sent to me. On the 29th August Lovedelia called me indicating that voucher was sent to my cell number and I immediately informed her @10;30 am that no sms was received via email. On 31 August 2022@10:39am still informed her that nothing was received,no response again. On the 1st September 2022 @3:46pm I sent her email again with an alternative number which she can use to send the voucher as she indicated that it can only be sent via SMS not any other mode.

I'm still sitting with this mould cheese as I don't know whether I should now drive back to craddlestone mall and request for my refund or what. I truly feel that Lovedelia doesn't care as it is not her money spent and wasted even when she indicated that quality assurance department acknowledged that there was incident repotted regarding this moulded cheese. I hope someone will take this serious and treat this with some bit of respect as I picked that Lovedelia was annoyed when she gave a call to inform me that she sent me a voucher hence she hasn't bothered to communicate further after that day.