Product gone bad before BB date met with responsibility placed upon consumer for 'incorrect' transporting of purchased product

So, as a consumer and purchasing a C***** product (2L milk - blue bottle) on Monday, 21st December 2020 with an expiry date (Best Before) for the 26th December 2020, but the product was opened on the 22nd December 2020, and the product was 'gone bad (off)' prior to the prescribed 'best before date.

My family thereafter contacting 'C***** Consumer Services' on the 24th December 2020 to discuss/lay a complaint about the inconvenient experience encountered because of the embarrassing situation they were put into the day before whilst hosting out of town family members (Covid precautions observed during visit as per government regulations but irregardless, completely unrelated to the product purchased and feedback received from C*****'s customer services hotline). During the telecom with the 'Consumers Feedback Hotline', our complaint was received with the response that, "when the product was purchased in the Pinetown area in Durban, it should have been transported via 'cooler box' to our residence in the Chatsworth area of Durban."

Now, I pose this question direct to the supplier! Where on your packaging does it state that consumers must transport the purchased 'C*****' products via a 'chilled or cooler box' to maintain the freshness of such products? Can the product not survive a 30minute transit from place of purchase to a consumer's home? What happens in the case when a consumer pulls the product off the shelf in a big retail store but still shops around for 3 hours and spends an hour in line to pay for the purchases thereafter go through the transit 'home' for at least an average of another 1 hour?

Are your customer service operators outsourced or in house and have a script to follow for specific complaints? I know for a fact that the script situation would be the case, and me a consumer receiving that kind of *********** response really concerns me of the service your company provides to other consumers with other complaints related to your products.

I, however, am not a consumer to disappoint or string along! I expect a refund for the product purchased which was unsatisfactory after YEARS OF PURCHASING THE SAME/SIMILAR PRODUCT, but at this moment in time being met with a kind of 'dismissive' response from a public service provider that benefits from every purchase of their product. I am however not a person to give up once i lay a complaint about something i have feel wronged against, so I warn and urge you not to keep 'escalating' my query to the higher ups because I will not stop here.

This is the first platform of me posting this complaint, but ignore it, and I will post further on all other social media platforms. Do not dare label me of 'spamming' those message boards, because my query will not change until it is dealt with, and passing me on to various consultants is your delay tactic and I definitely would not appreciate that. Any delays thought to have been experienced from your institution will only fuel me more about the specific experience encountered with your organisation.

I expect a call or email from a customer service agent that has the authority to resolve this complaint instantly.

P.S. Do not call me and ask me to explain the situation already explained above. I have provided all details as explained to me by my family. There is nothing further to add, and the complaint will not change in totality/summary already provided.

We have always been satisfied with your products in the past, but the time we experience an issue and decide to lay a complaint about it and met with an 'unconventional/irregular response to place the blame on us is completely unacceptable!!