Pathetic Service C***** SA

I have purchased 2 x 6pkt of C***** Milk First pack the one I opened is off. Second pack same story. When you call in and speak to the so called Consumer Consultant you are said to wait 10 working days to resolve the issue. My kid had terrible diarrhea as he consumed the milk in his cereal. Service at C***** SA is pathetic. Purchased the milk 15.09.24 and 19.09.24 the milk goes off. Like really C***** has no decency to even follow up . Take down all one's details and where does it go in the bin ???