1 reviews | Active since Mar 2017
Pathetic service and lack of communication
On the 5th of December I sent a DM to c***** saying my milk was off although it had not yet expired - only expired the next day day, pics was attached to message as proof, I then got no response until the 10th requesting more info. Eventually Lovedelia Kgotlabeng contacted me saying I only sent the complaint on the 10th and the milk expired on the 6th. She then requested proof of date complaint sent - I then sent it to her. Once again radio silence. I then sent a follow up mail few days ago - and once again she responded that I only sent the complaint through days after it expired. How she forgot my conversation and the proof I sent is beyond me. She also keeps on saying she’s trying to call me but I never have missed calls from her. Please can someone other than Lovedelia Kgotlabeng call me.
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don’t take any complaint from a loyal consumer lightly.
Your complaint has been assigned to a consultant who will be in touch with you.
Best Wishes.
CCC
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don’t take any complaint from a loyal consumer lightly.
Your complaint has been assigned to a consultant who will be in touch with you.
Best Wishes.
CCC