NP
Neleshnee P
1 reviews | Active since Nov 2018
22 Apr 2021, 11:15
Pathetic Customer Service
I emailed C***** about milk that purchased and was experiencing issues with. I am currently 6 months pregnant and this is the second time I am having issues with the products. So I decided to email again yesterday for some feedback only to be told I will receive feedback after 7-10 working days! Why did I not receive this email the first time I emailed? Also does it really take long for C***** to respond to customer complaints? If you ask me it's really pathetic service and something C***** should look into. Customers should be taken more seriously after all our health is also a priority!!!
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Clover's replyOfficial
22 Apr 2021, 13:04Dear Neleshnee
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we do not take any complaint from a loyal consumer lightly.
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we do not take any complaint from a loyal consumer lightly.
We would therefore like to thank you for your honest feedback – we take note of your dissatisfaction in this regard.
C***** will continue striving to raise the bar as far as customer satisfaction is concerned, your concern will be forwarded to the relevant department manager.
Best wishes
The C***** Consumer Centre
Clover's reply22 Apr 2021, 13:04
Official
Dear Neleshnee
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we do not take any complaint from a loyal consumer lightly.
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we do not take any complaint from a loyal consumer lightly.
We would therefore like to thank you for your honest feedback – we take note of your dissatisfaction in this regard.
C***** will continue striving to raise the bar as far as customer satisfaction is concerned, your concern will be forwarded to the relevant department manager.
Best wishes
The C***** Consumer Centre