NOT PICKING UP RETURNS!!!

I BUY FROM C***** ON A WEEKLY BASIS. WHEN WE GET DAMAGED STOCK OR STOCK THAT COMES EMPTY OR STOCK THAT NEED TO BE RETURNED FOR WHATEVER REASON, WE KEEP ASIDE. WHEN THEY PHONE FOR THE NEXT ORDER I INFORM THEM I HAVE RETURNS AND THEY KEEP SAYING THEY GOING TO SEND A REP TO SORT OUT. ITS ALMOST MORE THAN A YEAR NOW AND NO REP HAS EVER COME AND I HAVE A COLLECTION OF RETURNS FOR THEM AND MOST OF THOSE STUFF ARE EVEN GETTING EXPIRED AND ARE TAKING UP SPACE AT THE BOTTOM OF MY FRIDGE. I EVEN COMPLAINED TO THE \CUSTOMER CARE"AND I GOT THE SAME RESPONSE THAT A REP WILL CONTACT ME...IM STILL WAITING. C***** IS A BIG COMPANY"