KE
Khalid E
1 reviews | Active since Feb 2012
10 Mar 2016, 13:47
No response on Promise
Did not see this coming, Was elated at the Efficient response from the support line in getting my matter resolved.. heck i even gave them a COMPLIMENT on hellopeter<br> <br> only for me to log this Complaint. They offered to Refund a Voucher for the Sour Milo's i bought. they said few times they sent to my mobile phone and each time i did not receive it.<br> last Communication with them was 26feb ..<br> Your Incident number is: 117122<br> The Status of your Incident is: Active<br> The Summary of your Incident is: did not receive the voucher<br> <br> No comms after that ... <br> Today i receive an email wanting to know about service... WOW... nvm<br> <br> Disappointed
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Clover's replyOfficial
10 Mar 2016, 14:15Hello evnmopwr,
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don't take any complaint from a loyal consumer lightly.
We would therefore like to thank you for your honest feedback - we take note of your dissatisfaction in this regard.
As per our telephonic conversation, the error has been rectified and your voucher has been released.
Kindly accept our apology for any inconvenience caused.
Best Regards,
CCC Consultant
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don't take any complaint from a loyal consumer lightly.
We would therefore like to thank you for your honest feedback - we take note of your dissatisfaction in this regard.
As per our telephonic conversation, the error has been rectified and your voucher has been released.
Kindly accept our apology for any inconvenience caused.
Best Regards,
CCC Consultant
Clover's reply10 Mar 2016, 14:15
Official
Hello evnmopwr,
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don't take any complaint from a loyal consumer lightly.
We would therefore like to thank you for your honest feedback - we take note of your dissatisfaction in this regard.
As per our telephonic conversation, the error has been rectified and your voucher has been released.
Kindly accept our apology for any inconvenience caused.
Best Regards,
CCC Consultant
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we don't take any complaint from a loyal consumer lightly.
We would therefore like to thank you for your honest feedback - we take note of your dissatisfaction in this regard.
As per our telephonic conversation, the error has been rectified and your voucher has been released.
Kindly accept our apology for any inconvenience caused.
Best Regards,
CCC Consultant