No Feedback after a Cheese Complaint

Mid March I complained to C***** about the quality of their cheeses (Ref no 90186), eg mildew shortly after opening and crumbling (can't be sliced properly). The only response I got was to supply batch numbers etc. As this was a long term problem, I did not have any packaging to supply the requested details and rep**** as follows:<br> <br> As stated, my complaint was a general complaint that has been causing<br> frustration and dissatisfaction over an extended period of time.<br> We always handle our cheese the same way and fail to understand the<br> in-consistencies from the one month to the next, and by the way,<br> we always ensure that we buy our cheese well before the sell-by date.<br> <br> We buy our cheese, plus minus 1kg per month, mostly from the Pick<br> 'n Pay Family store or Checkers, both in Wilropark, Roodepoort.<br> After we buy our cheese, it goes sealed in the packages into the fridge<br> (never into the freezer). When we need to, we remove the cheese from<br> the packaging and place it into a sealable container which goes straight<br> back into the fridge.<br> <br> To this date I have still not received any proper feedback, eg explanation, suggestion or apology.<br> Thus, I don't trust the C***** brand anymore.