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LS
Lucy S

1 reviews | Active since Mar 2019

23 Mar 2019, 08:10

LOUSY AFTER SALES!!!!

Sent a email on 14th of march, two days later no response, I call speak to a Carla who sounded as if she was so inconvenienced by my call told me because there was no detail in my mail, they never responded. So I asked her to please call me back as I am my airtime is almost out. She said she will I waited the whole day. And then week. Then they decided to respond to my mail and call to cover their asses!!! The next day she response to my mail as if its the first time she is seen it. Service is pathetic and so is reliability in c*****s quality. Then we must stil call after their customer care???ThenThen I ask for feedback of any kind no response???

0
Replies (3)
Clover
Clover's reply25 Mar 2019, 08:31
Official
Dear Lucy.

Thank you for the message. We sincerely apologise for your experience.
A member of our Consumer Care Centre will contact you with regards to your complaint.

Best Wishes
C***** Consumer Centre

Best regards,

LS
Lucy S's update25 Mar 2019, 09:09
Reviewer Update
Morning Carla I am only getting the SMS now?? My first mail was ten days ago. 14/03 And why I only get a SMS today?? This is unacceptable. I want to know are you going to replace my products as soon as possible because need it already last week. And please let me know at which store I can go get my replacements?? And who is the person that you spoke to??? I refuse to wait any longer. And do use the SMS ticket no as a ref? I do also hope that I will be get something extra as I am inconvenienced by this and the bad service.
Clover
Clover's reply25 Mar 2019, 09:17
Official
Dear Lucy.

Thank you for your reply.

Kind Regards,
C***** Consumer Centre.

Best regards,