MM
Melissa M

1 reviews | Active since Aug 2020

23 Mar 2021, 10:05

Good Juice, but still a bad taste in my mouth.

Following our small grocery shop at Checkers Hyper Sandown (Parklands, Table View), my hubby and I decided to add 2 C***** Krush juices to our shopping cart. They were impulse purchases - there was a competition and who doesn't want to try their hand at winning something?

We chose different flavours, each with the 'Scratch Win' label app****. Both being involved with FMCG packaging, we were also excited to see how the scratch-off would work on the film material (packaging nerds!).

We finished and thoroughly enjoyed our juices. We then both took off our labels and scratched off the numbers - great news, the scratch mechanism worked really well and we both had lucky numbers. My hubby then proceeded to follow the prompts and we got an error back saying that this was an Orbit gum competition line. 'No, something must be wrong, let's try that again.'

It wasn't wrong, the competition had ended in October 2020. There's no competition expiry date information on the label. There is a T&C's comment. While I understand that competitions are not indefinite, these juices had been produced on the 25th Feb 2021 (Bottle 1) and the 10th March 2021, only 12 days before consumption (bottle 2).

Sorry C*****, this really is very misleading. I understand that packaging is expensive and they you had probably ordered too many labels and that they now need to be run out, but this really was a very poor show, using the labels almost 5 months past the competition end-date, knowing that the competition had ended and not advising consumers somehow.

0
Replies (2)
Clover
Clover's reply23 Mar 2021, 11:27
Official
Dear Melissa
 
At C*****, keeping our brand promise of offering Way Better products to consumers means the world to us. As such, we do not take any complaint from a loyal consumer lightly.
 
We would therefore like to thank you for your honest feedback – we take note of your dissatisfaction in this regard. 
Your concern will be forwarded to the relevant brand manager.

We trust that you will continue to enjoy this Way Better C***** product!
Best wishes
CCC
MM
Melissa M's update07 Apr 2021, 14:43
Reviewer Update
Good afternoon

Has this been closed out now? I'm not quite satisfied with the reply and it's been 2 weeks since your response.

"We trust that you will continue to enjoy this Way Better C***** product! " ??

Kind Regards,
Melissa