Finger Nail in Super M & No Feedback

<p>On Friday 8 July I laid a complaint about a LARGE finger nail that was found in a Strawberry Super M. It was found by my father in law whilst he was in hospital (we bought it as a treat for him). The following Monday I was contacted by C***** to arrange collection of the product as well as the finger nail. The only issue we had was that the courier company was unreliable. The c***** representative - Natasha - was lovely and very helpful. She called almost everyday to update me.</p> <p>Now everything has changed. Since 28 July I have not heard a single thing. Every email I have sent ( 5 in total) has been ignored. It has now been almost 2 weeks with NO FEEDBACK. </p> <p>We had, what I deem to be, a very serious complaint. Health and safety. And now we cannot get any communication out of you?</p> <p> </p> <p>Why do companies always force your clients into having to go and fight on social media. I have been very patient and understanding but after just being ignored and getting no feedback from you as to why a womans FINGER NAIL was in a Super M, I am going to take this story public and hope that we can actually start getting answers </p>