1 reviews | Active since Jan 2012
Expired Stock causing Sickness with NO response back from C***** SA
<p>I recently purchased 2 x 6lt Boxes of C***** long life milk from Pick & Pay Mall @ Reds, Centurion. Upon arriving at home I stored the boxes, after which my 6 yr old daughter requested to make milkshakes for both her and her 4 yr old brother to which I agreed. My daughter used 1 lt and the happily drank the milkshakes that she had made.</p> <p>That evening both my children became VERY ill which resulted in us rushing for medical assistance due to vomiting, ,stomach cramps.</p> <p>We arrived home late and went to sleep with two very sick children. The following morning I made coffee and noted flakes in the C***** Long Life milk and looked at the expiry date on the mikl that I had bought the previous day....which read 06/07/2016. Items were on the shelf 5 months after expiry.... I confronted P&P who investigated who confirmed that the matter was also ready reported to the C***** Rep, as they had received a couple of complaints of the expired milk, that had been delivered by C***** to P&P Mall @ Reds, on the day on which I had purchased it. The went as far to how me delivery notes, as well as CCTV footage of the delivery taking place, and stock being moved to the shelving almost emmidiatelly. I reported the matter to C***** SA via their Website Complaints SYstem and received a Refference number: Incident ID: 139862. However...that is the only communication I received from C***** on the matter...a pathetic automated response.....Your service is ****, and your quality of goods even worse!!!</p>
Good day Mr. Noordman,
Thank you for contacting us with regards to your experience with a C***** product. A consultant will contact you shortly to assist you with your complaint.
As a brand that is continuously striving to be Way Better in everything that do, we appreciate hearing from our consumers. C***** products are made to exacting standards of quality, freshness and taste, and your feedback enables us to address any issues that may impact on these aspects of our products.
We trust this particular incident did not influence your loyalty towards the brand. C***** will continue striving to raise the bar as far as customer satisfaction is concerned.
Kind Regards,
CCC Consultant
Good day Mr. Noordman,
Thank you for contacting us with regards to your experience with a C***** product. A consultant will contact you shortly to assist you with your complaint.
As a brand that is continuously striving to be Way Better in everything that do, we appreciate hearing from our consumers. C***** products are made to exacting standards of quality, freshness and taste, and your feedback enables us to address any issues that may impact on these aspects of our products.
We trust this particular incident did not influence your loyalty towards the brand. C***** will continue striving to raise the bar as far as customer satisfaction is concerned.
Kind Regards,
CCC Consultant
